Airbnb’s new house rules policy: what hosts can and can’t ask guests to do from November 20

Updated October 22, 2026: This article now covers what Airbnb hasn’t yet clarified, including safety signs, pool and hot tub waivers and deposits. It also adds how damage is handled, the rules on security deposits and WiFi portals, more detail on guest data, and confirmation that the policy applies globally.

Airbnb is changing its house rules policy on November 20, 2026. Checkout chores are getting the headlines, but the new limits on rental agreements and guest data will change more for professional managers.

The policy answers one of guests’ most persistent complaints about vacation rentals: paying a cleaning fee, then being handed a list of cleaning tasks.

Viral posts about checkout lists keep resurfacing, from a 2022 TikTok captioned “$700 for two nights ≠ no chores!” to a four-page checklist shared on Reddit in late 2025.

Hosts, meanwhile, have had little clear guidance on what they can fairly ask, and real reasons to ask: tight turnovers, local recycling rules and owners protecting their homes.

The new Airbnb house rules settle both sides with concrete examples of what’s allowed, consequences for listings that ignore them, and new limits on contracts and guest ID collection.

What Airbnb changed, and what’s already live

Airbnb announced the update on October 20 in an email to hosts and in its Resource Center article, Important changes to house rules. It arrives in two stages. The policy is also global: the same text, with the same November 20 date, appears on Airbnb’s UK help center and other country sites.

This isn’t the first time Airbnb has raised the issue. In November 2022, CEO Brian Chesky wrote that he had “heard you loud and clear” that “checkout tasks are a pain,” and said requests should be “reasonable,” Fortune reported. What’s new is a written policy with examples and enforcement.

Live since October 20: a new house rules editor. All house rules and requests now sit in one place in the Listing editor, and the separate checkout instructions tab is gone. Hosts choose from seven standard rules:

• Maximum overnight guests (new)
• Quiet hours
• Events
• Pets
• Smoking, vaping and e-cigarettes
• Commercial photography and filming
• Lock up at checkout (new), with optional details on where to return keys

Airbnb’s help center also lists an option to choose which Airbnb Services are allowed in the home, which hosts set by contacting Airbnb.

Everything else is now a request. In its explainer video, Airbnb frames requests as being for “the rare instance that you have an additional ask,” and tells hosts to “think like a guest.”

Requests go in two boxes, “During the stay” and “Before checkout,” and the editor checks each one when the host saves it. Airbnb’s own examples of good requests are about etiquette, such as asking guests to remove their shoes indoors or limiting daytime visitors.

From November 20: the new policy. According to Airbnb’s Reasonable house rules and requests policy, it applies to reservations booked on or after that date. Bookings already made keep the rules that were on the listing when the guest booked, according to Airbnb’s guide to adding house rules.

Guests will also see the rules more often: more prominently on the listing before booking, in the Trips tab and in reservation reminders. Hosts can send them during a stay as a quick reply in messages.

What counts as a “reasonable” request on Airbnb?

Airbnb draws the line at work a cleaner would normally do. Its Resource Center article gives four concrete examples:

Area	Hosts can ask guests to	Hosts can’t ask guests to
Dishes	Put used dishes in the sink	Wash dishes and put them away
Laundry	Gather used towels	Strip the beds or start a wash
Trash	Sort trash and recycling into indoor bins	Take trash off-site
Utilities	Switch off the air conditioning when leaving	Avoid using the air conditioning during the stay

The policy itself rules out four broader categories:

• Effortful tasks: anything that takes significant time or effort, or that a cleaner would normally handle.
• Restricted amenities: limiting access to a feature advertised on the listing.
• Hidden fees: charging for an advertised feature when the fee isn’t in the price shown at booking. Fees for optional add-ons, such as breakfast, can still be listed as requests.
• Fines: imposing fines or other penalties on guests. Damage is handled separately: Airbnb’s policy points hosts to AirCover when a guest damages the home or belongings.

Applied to the viral lists above, washing and putting away dishes and driving trash to a collection point fall clearly on the wrong side. Putting linens in a basket appears closer to gathering used towels, so it is likely acceptable.

House rules vs. requests: which ones do Airbnb guests have to follow?

Only house rules are binding. Airbnb’s policy says guests “must follow house rules and are encouraged to follow requests.”

The difference matters when something goes wrong. Hosts can cancel without fees or other consequences if a guest breaks a house rule during the stay, or says before check-in that they intend to. Airbnb may also suspend or remove guests who violate its policies.

Requests carry no such backing. Hosts can still contact Airbnb when a guest ignores one, but the cancellation right is tied to house rules.

That leaves checkout chores in a weaker position than many hosts assume. Even a reasonable request, like gathering used towels, appears to be just that: a request. Anything a host truly depends on has to fit one of the seven standard rules, such as lock up at checkout, or be built into the turnover itself.

Does “reasonable” mean the same thing in every country?

Not quite. Airbnb doesn’t define “reasonable” in a single sentence. Instead, it judges each listing in context, “including the type of listing or stay and any relevant local considerations,” and says it may grant exceptions.

It gives two examples of exceptions:

• Asking guests to use animal-proof bins in bear country.
• Asking guests to limit shower time during local drought restrictions.

Waste is where local norms will be tested most. In much of Europe, guests expect to sort their own recycling. In rural areas, the nearest collection point can be a drive away. Thibault Masson, founder of RSU by PriceLabs, was asked at a countryside rental in Europe to load the sorted trash into his car and drive it to one.

Sorting into indoor bins is allowed everywhere. Taking trash off-site is on Airbnb’s “not allowed” list, and Airbnb hasn’t said whether a lack of local collection would earn an exception. Hosts in that position would likely need to make their case through the appeal process when a request is flagged.

Local fines are handled separately. Possible fines from a homeowners association (HOA) or local government go in their own section of the listing, not in requests. In the editor, this sits in its own box below the requests. When we typed a building noise fine into a request, the editor flagged it: “Local fines can’t be included here,” and pointed us to Local rules.

What happens if your listing breaks Airbnb’s house rules policy?

The consequences escalate from a warning in the editor to lower search visibility. Based on Airbnb’s Resource Center article and help pages, the steps run like this:

1. Flagged in the editor. The Listing editor highlights text that may break the policy, with a short explanation and tips to fix it.
2. Sent for review. If a host saves a flagged request anyway, it goes to further review and Airbnb contacts the host with next steps.
3. Email and appeal. Hosts receive an email, can appeal and get guidance on resolving the issue.
4. Guest-facing alert. If the issue isn’t resolved, guests may see an alert on the listing, such as “includes cleaning requests.”
5. Visibility penalties. For persistent violations, Airbnb may add a notice to the listing, reduce its visibility in search or take other action under its Terms of Service.

The last two steps are what make this a revenue issue, not just a compliance one. An alert appears right when a guest is deciding whether to book. Lower search placement means fewer guests see the listing at all.

What the editor flags

We tested the new editor on an unpublished listing run by RSU’s founder. Requests are checked when you click Save. “Please load the dishwasher and start it before you leave” was underlined in red, with the note: “Guests shouldn’t be asked to do this task. Make sure you or your cleaners take care of this between stays.” “Sort all the garbage,” in the “Before checkout” box, passed, which matches the policy. Flagged text can still be saved; the listing then shows “1 issue found.”

Airbnb hasn’t said how the checker works. It appears to be automated text analysis: instant and consistent, but it reads words rather than context. In Airbnb’s own demo video, “Test chlorine daily. Add a tablet if it’s low” is flagged; a similar request passed in our test. And “Please put all trash in the animal-proof bin outside because of bears” was flagged as a chore, even though bear-country bins are Airbnb’s own example of a reasonable request. Hosts with a genuine safety reason should expect to explain it on review. Our full test results →

Rules sent by message or posted on signs no longer count

If a rule isn’t in the listing’s House rules and requests section when the guest books, it isn’t a rule. Airbnb’s policy says hosts can’t add new rules later by message, through signs in the home or in person.

Rules also have to be consistent with the rest of the listing page. A pre-arrival WhatsApp message, a door sign or a guidebook can still remind guests of a rule, but it can’t create one.

One thing Airbnb hasn’t addressed is safety signs. Justin Ford, who leads safety at Breezeway, asks whether signs such as “No diving” or “Children must be supervised in the pool” count as rules added after booking. The policy doesn’t mention safety signage. Airbnb’s separate safety section on the listing covers disclosures such as exterior cameras or noise monitors, not instructions. In our test, “No diving” and pool supervision instructions saved as requests without a flag. Until Airbnb clarifies, managers may want to list key safety instructions in House rules and requests as well, and keep the signs up.

Airbnb is offering a replacement for some of those reminders: hosts can now send their house rules as a quick reply in Airbnb messages.

When can Airbnb hosts still require a rental agreement?

Only in four cases. Under Airbnb’s policy on limiting host-imposed contracts, which also applies to bookings from November 20, hosts generally can’t require a separate contract. The exceptions are contracts that are:

• Required by law or by community association rules, such as an HOA or building security.
• Needed to use an optional amenity, such as a golf cart.
• For monthly stays of 28 nights or more.
• For Airbnb Luxe listings, Airbnb’s high-end tier.

This is a real change: under the old policy, which Airbnb still publishes on the same page, hosts could require a contract as long as they disclosed its terms before booking.

How contracts now work on Airbnb

According to Airbnb’s guide to adding a contract, each listing can have one contract, uploaded as a PDF under Contract in the listing’s settings. It is publicly visible, so personal information has to be removed first.

Even when a contract is allowed, its terms must be “relevant to the stay” and follow Airbnb’s policies. Airbnb may ask hosts to prove that a contract meets one of the four criteria. Airbnb doesn’t require guests to sign and doesn’t enforce the terms, so collecting signatures is the host’s job. A host also can’t require a guest to sign a contract that wasn’t on the listing when they booked.

The practical shift is for managers who send every guest a standard rental agreement. Unless the stay fits one of the four exceptions, that agreement can no longer be a condition of the stay. The stakes are also higher than for house rules: breaking the contracts and data rules can lead to warnings, suspension or removal of listings and, for repeat offenses, removal of the host’s account.

Can Airbnb hosts still ask for guest ID? Yes, when the law requires it

The same contracts policy limits what personal data hosts can collect. By default, hosts can’t collect guests’ contact details (phone number, home address or email), ID documents or a photo, financial details, background or credit checks, or biometric or health data, at any point during the booking or the stay.

Financial details have their own carve-out: hosts can collect them only where Airbnb’s Pricing and payment transparency policy allows. Under that policy, most hosts can’t charge a security deposit, but select software-connected hosts may collect one off-platform if it’s shown in the listing’s fee field before booking, and must refund it in full within seven days of checkout if there’s no damage.

There are two exceptions. Hosts can collect data when it’s necessary to comply with the law or a documented community association rule (Airbnb’s examples: an HOA or building security requirement), or to get an allowed contract signed. In those cases, guests can also be asked to register on a separate website or app, and the policy sets no limit on when the data is collected. Hosts have to:

• Say in the listing’s requests what data is required and why.
• Collect no more than necessary.
• Store and dispose of sensitive data securely.
• Provide evidence that the exception applies if Airbnb asks.

Without a legal basis, hosts can still check a guest’s ID in person at check-in, as long as the listing’s requests say so. They can’t keep a digital or physical copy. In our test, “We will check your ID in person at check-in” saved without a flag, while a request for a passport photo and an email address was flagged.

Airbnb’s argument is that hosts don’t need to collect ID to know who’s coming: the policy links to how Airbnb verifies users, and Airbnb describes AirCover for Hosts as including guest identity verification, reservation screening, $3M host damage protection and $1M host liability insurance. That coverage has limits worth knowing, especially for hosts with six or more listings. We look at them here →

What this means for check-in apps

Hosts in markets with legal guest registration rules can keep collecting what the law requires, as long as they disclose it. The bigger change is for hosts and managers who ask for ID uploads for security reasons alone, which is common where no such law exists.

The policy also covers apps more broadly:

• Hosts can’t require a third-party app or website registration to enter the home or use a critical amenity.
• Keyless entry apps are allowed if guests can ask for another way in.
• Optional apps, such as smart speakers or thermostats, are fine.
• WiFi portals that ask for a guest’s email or other personal data aren’t allowed, unless the listing is a hotel or resort, or an exception applies.
• Hosts can’t require or pressure guests into activity unrelated to the stay, such as a timeshare presentation or a membership. They can recommend local businesses, as long as it’s optional and any referral fee or ownership interest is disclosed.
• Hosts can’t ask guests to leave a review or fill in a survey on another site, unless the listing is a hotel.

Is Airbnb’s limit on checkout chores good for hosts?

For guests, it’s a clear win. For hosts, it depends on how much of their turnover was quietly running on guest labor.

The case for the change

Dennis Goedheid, founder and CEO of Casiola, a vacation rental management and franchising company, called the change “overdue” in a LinkedIn post. “Guests pay a cleaning fee and then get a list of chores. That never felt like hospitality,” he wrote.

His view is that the problem sits with the host’s operations, not the guest. “If your turnover only works when guests strip the beds, that’s not a guest problem. It’s a housekeeping process problem.”

The cost side

Basit Ali, founder of Hostomat, pointed to the money. “If your cleaning fee is priced on the assumption that guests do half the turnover, you have 30 days to fix either the checkout list or the fee,” he wrote on LinkedIn.

Stripping beds, starting laundry and washing dishes all take housekeeping time. When guests stop doing them, someone has to be paid to do them instead, and that cost goes into the cleaning fee or the nightly rate. 

My take

I think a single, published standard helps hosts as much as guests. Guests who have been burned by a long chore list will book with more confidence when Airbnb sets the limits. Hosts who already run a full turnover lose nothing, and they no longer compete with listings that look cheaper only because guests do part of the cleaning.

Not everyone in the industry agrees. Our analysis looks at what the policy means for managers and vendors, and the questions Airbnb hasn’t answered yet.

Who the chores rule changes most: three cases

The rule is the same for every listing, but the impact isn’t. It depends on how the turnover is run, and on one detail many hosts may miss: a request is only a request. Guests are “encouraged” to follow requests, while only the seven house rules are binding.

1. The organized professional manager (and the luxury rental)

For a management company with a cleaning app, scheduled turnovers and cleaners who arrive soon after checkout, the change is small. Trash, dishes and linens were already part of the turnover, and same-day arrivals are planned around the cleaning team, not around what guests did before leaving.

Luxury rentals are further along still. Guests at that level expect not to clean, and many homes have housekeeping during the stay, sometimes daily. For both, the main work is cleaning up the listing: removing old checkout lists, moving rules out of messages and signs, and checking that the PMS doesn’t overwrite fixes made on Airbnb.

2. The remote cabin

This is where “reasonable” gets tested. When the cleaner comes the next day, or the one after, what guests leave behind sits there in the meantime. Food left on a table or trash left out in a cabin is less a cleaning question than a hygiene one, and in some places a wildlife one. Hosts signing a UK petition against the rule made the same distinction: washing up, one wrote, is “not cleaning but hygiene.”

The policy leaves these hosts more room than the headlines suggest. Simple requests are allowed: putting used dishes in the sink, and sorting trash and recycling into indoor bins. Local conditions count too: Airbnb’s own example is asking guests to use an animal-proof trash container in bear country, so a host dealing with raccoons or bears has a case for similar requests, and the appeal process is there if one is flagged. Expect that to happen: in our test, the editor flagged a bear-proof bin request as a chore, while “Please put used dishes in the sink” passed. What isn’t allowed is asking guests to drive the trash to a collection point; where there’s no local pickup, hosts would have to make their case on appeal, and Airbnb hasn’t said how it will rule.

The limit is the one above: requests aren’t binding. Most guests will put plates in the sink when asked, but a host can’t cancel or penalize the ones who don’t. The reliable fixes are operational: animal-proof bins at the door, a cleaner booked sooner after checkout, or a cleaning fee that covers a full kitchen reset.

3. In between: small hosts with tight turnovers

This is the group most likely to feel the change: hosts who manage a few units or clean their own place, with no team on call and back-to-back bookings in high season. For them, guests who washed up were part of making a same-day turnover work. One host commenting on the petition drives 60 miles round trip to clean her property herself.

Their options are the ones Basit Ali described: shorten the checkout list or change the fee. In practice, that means fewer same-day turnovers in peak season, budgeting for a cleaner on busy days, or a higher cleaning fee. A clear, short request list still helps, since most guests follow reasonable requests, but it can’t be what the turnover depends on.

The common thread: anything you truly need from guests has to be one of the seven house rules, such as “Lock up at checkout.” Everything else is a request, and the turnover has to work without it.

How property managers are preparing before November 20

Managers have about a month, and because the policy covers new bookings only, listings can be updated without touching existing reservations.

The preparation falls into five areas:

• Auditing requests: the Listing editor is already flagging requests that break the policy.
• Consolidating rules: moving anything that lives in messages, guidebooks or door signs into House rules and requests.
• Checking software syncs: where rules are pushed from a property management system, confirming that fixes made on Airbnb aren’t overwritten, a point Goedheid also raised.
• Reviewing contracts and check-in flows: testing rental agreements and ID collection against the exceptions above.
• Revisiting the numbers: deciding whether removed chores mean a shorter checkout list, a higher cleaning fee or both.

How to talk to owners about the new house rules

Many of the strictest checkout lists come from owners, not managers. For those conversations, the policy gives managers a clear third-party standard to point to, and a short set of options:

• Absorb the work: move the tasks into housekeeping and accept the extra cost.
• Reprice: cover the added labor through the cleaning fee or nightly rate.
• Use the right tool: turn what qualifies into a standard rule (lock up at checkout) or an allowed contract (HOA requirements).
• Keep the list as is: and accept the risk of a guest-facing alert and lower search visibility.

For owners who see chores as a way to protect their home, the binding house rules are still there: events, pets, smoking, quiet hours and maximum overnight guests.

FAQ: what can an Airbnb host ask guests to do?

Can an Airbnb host ask me to wash the dishes?

Not for bookings made from November 20, 2026. A host can ask you to put used dishes in the sink, but not to wash them and put them away.

Can an Airbnb host ask me to strip the beds?

No. A host can ask you to gather used towels, but not to strip the beds or start a load of laundry.

Can an Airbnb host ask me to take out the trash?

A host can ask you to sort trash and recycling into indoor bins, but not to take it off-site. Airbnb may allow local exceptions, such as animal-proof bins in bear country.

Do I have to follow house rules a host sends by message?

No. Only rules listed in the House rules and requests section when you booked apply. Rules added later by message, on signs or in person don’t count.

Can an Airbnb host fine me?

No. Hosts can’t impose fines or penalties on guests. They can tell you about possible fines from a community association or local government. Damage is separate: hosts can still seek reimbursement through AirCover.

Can an Airbnb host take a security deposit?

Most can’t. Some hosts using connected software can, if it’s shown in the price before booking and refunded within 7 days when there’s no damage.

Can an Airbnb host ask for a copy of my ID?

Only when the law or a documented community association rule requires it, and the listing says so. Otherwise, a host can check your ID in person at check-in but can’t keep a copy.

What happens if I ignore a checkout request?

Requests are encouraged rather than required. A host can cancel without penalty only if you break a house rule, such as the limit on overnight guests.